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About KCGallery 6

FREQUENTLY ASKED QUESTIONS



Who is KC Gallery 6?

KC Gallery 6 is owned and operated by artist Katy Cauker, it opened in Medford, Oregon in the spring of 2021.  It is a combined gallery and storage area for finished work by artist, Katy Cauker. There is a small studio set up for painting.. It is also a pick up for work purchased online.  I have original paintings, prints, and drawings for sale or rent on view as well as a small selection of fine art reproduction prints (giclées) of original work and notecards using some of my images. Through out 2021 and 2022 I have only been open by appointment do to family health problems.


WHAT IS YOUR SHIPPING POLICY? 

Original art is shipped via USPS or UPS depending on size and package needs; Free pick up at KC Gallery 6 in Medford. I ship within 14 days unless I notify you otherwise.  I send an email to alert you your package has left the Studio. Note; Original Art shipping cost will be quoted at time of purchase. Shipping prices listed below are for reproduction prints shipped by the printer as they are printed.

FOR PRINTS We will choose the most cost-effective shipping carrier based on the items ordered and their destination. Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

SHIPPING PRICES are calculated based on your cart total as follows: 

Cart Total From
To
Standard Shipping*
2-Day Shipping*
Overnight Shipping*
International Shipping Charge*
HI &AK Standard Shipping
HI &AK 2-Day Shipping
HI &AK Overnight Shipping
$0.00
$87.49$5.99
$11.99
$19.99
$32.80
$15.99$19.99$29.99
$87.50$174.99$9.99$11.99$19.99$32.80$15.99$19.99$29.99
$175.00
$262.49
$14.99
$16.99
$23.99
$58.73
$22.49$25.49$35.99
$262.50
$349.99
$18.99
$21.99
$34.99
$69.10
$24.69$28.59$45.49
$350.00
$524.99
$21.99
$37.99
$57.99
$119.94
$28.59$49.39$75.39
$525.00
$699.99
$35.99
$74.99
$99.99
$133.28
$46.79$97.49$129.99
$700.00
$1749.99
$49.99
$83.99
$125.99
$222.16
$64.99$109.19$163.79
$1750.00
$3499.99
$75.99105.99$149.99$322.19$98.79$137.79$194.99
$3500.00
Plus
$99.99
$149.99
$199.99
$444.34
$129.99$194.99$259.99

** Due to shipping requirements, pieces with a long side greater than 40" or a short side greater than 30" may incur additional charges.  Please see our Crate and Freight shipping policies below for more information.

Large Size Products and Crating Policies

Due to shipping requirements and the potential for damage, some products over 30" on the short side, or over 40" in length must be crated at an additional cost.  All additional Crate fees are included in the product total.

  • Crate for MetalPrints over 30x40 to 40x60 $15.00 (required)
  • Crate for MetalPrints over 40x60 $20.00 (required)

Products over 40" long that are shipped flat may require freight shipping, 

We can provide freight quotes for these orders. Please allow additional time for the quote and freight delivery times.

Shipping Outside of the Continental US, Expedited Shipping, and Special Requests

APO shipping is charged full cost and sent via USPS.

Requests for shipping outside of the continental United States, other types of shipping, and expedited shipping will be charged at full cost.

We are not responsible for duties and taxes required for international shipping.

Shipping Quotes are available for large orders or orders shipping to international destinations. Please contact us with the details of what will be in the order and the address it will be shipped to.

FOR ORIGINALS & LIMITED EDITIONS Shipping times range from 7-14 business days. Tracking information will be emailed to you as soon as available. Shipping for these items will be based on package weight and dimensions.  Original Art shipping cost will be quoted at time of purchase

Please Original Art shipping cost will be quoted at time of purchase;

Examples only-- NOT actual shipping prices according to weight.

Cart Weight
Ground Shipping
Expedited 2 Day Shipping
Up to 5LBs
$ 9.95
$19.95
5 - 10 LBs
$15.95
$29.95
10-15 LB
$19.95
$39.95
15 LB +
$29.95
$49.95

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?

  • We do not accept returns; all sales are FINAL. Fine Art Reproduction Prints ordered through this website are printed on demad by Bay Photo and shipped directly to collector. Return Policy for Original work packaged and shipped by me - see below.
  • We do our utmost to ensure that your prints are packaged carefully and arrive safely at their destination.
  • If your prints arrive damaged, please keep all packaging and contact info@kcgallery6.com with your order number for further instructions.

CAN I CANCEL MY ORDER?  

All print sales are final. Please contact me through the Contact link above as soon as possible if you need to cancel your order.  Indicate "Order Question" on top line of email.

I do my best to represent paintings accurately when photographing but paint is not ink or pixels and photography reflects things differently than the eye.  It is important to me that you are pleased with your purchase. Purchase of original art is returnable at buyers expense IF you contact me ahead of time and discuss the issues. Refunds are made to credit card used for purchasing.

HOW LONG DOES IT TAKE TO PROCESS A REFUND?  

Processing a refund can take up to 10-14 business days.  Please Note: ** When I am on location painting or focused on a studio project I am less available, I am a one person company and in order to produce work I must isolate regularly from the computer. I try to keep a direct contact with my collectors and provide my studio phone number when needed. 

HOW DO I RETURN MY PACKAGE?  

Original art can be returned if we talk first, ship within 14 days at your expense, must be shipped in the original container, and in original condition. For a replacement or refund, Use Contact link above. Provide a phone number, I will call you before you ship. **

WHO TO CONTACT?  

You can reach out at any time through the Contact link . Indicate " Question " on first line. ** You must put "Question" at top.

HOW CAN I KEEP UP WITH YOUR NEW WORK? 

I would love for you to be the first to know about any new work! An easy way to stay in the loop is by Signing up for my newsletter! Follow me in the Studio Journal on this website. You can also follow me on social media and my blog where I post news and new work images and commentary between my monthly Newsletter - starting in the fall of 2022.

Blog: https://www.artworkarchive.com/profile/katy-cauker/news

https://katycauker.com/katycauker.com/Welcome.html

Instagram: https://www.instagram.com/katycaukerart/

Facebook: https://www.facebook.com/KatyCaukerStudio/

Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

All items may be returned for refund, less shipping and handling fees. Unless proof of damage by shipper* work must be in original condition and returned in original packaging within 30 days from date of receiving. Return shipping is cost of collector. *Please notify shipper immediately if damaged during shipping, then notify KC Gallery of any problem.

Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

I use artist grade materials on quality, archival supports. All paper materials are acid free.

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This Website Supports Augmented Reality to Live Preview Art

This means you can use the camera on your phone or tablet and superimpose any piece of art onto a wall inside of your home or business.

To use this feature, Just look for the "Live Preview AR" button when viewing any piece of art on this website!

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